Systems Navigator (SN) - Fort Knox, KY
Patriot Enterprises LLC
- Fort Knox, KY
- Permanent
- Full-time
- Provide home visits for the Soldier and or Family members to offer support as needed and/or requested.
- Coordinate with Government agencies and civilian service providers to identify the availability of non-EFMP respite care resources.
- Maintain an information catalog of national, state, and local networks and contacts with military and civilian service providers who offer assistance to families with special needs.
- Coordinate a support group and/ or workshops monthly.
- Present EFMP Systems Navigation briefings to provide Soldiers and Family members an overview of available EFMP related services.
- Provide information and referral services to Families by identifying appropriate resources and helping them make an informed choice of services available.
- Partners with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
- Manage the Soldiers and Family member records in accordance with all required Army and DoD regulations.
- Facilitate warm hand off to the appropriate program personnel when transitions occur.
- Collects and explores data for planning, reporting, and program improvement, completed monthly reports meeting program deadlines.
- Implements policies, procedures, and practices that connect Families to support services.
- Knowledge of human service principles and practices, individual Family needs and problems relative to case management.
- Knowledge of military, state and Federal laws, policies, regulations, and practices regarding medical, educational, and Family support services.
- Possess skill levels to provide professional non-clinical case management services, facilitating connections between Families who have special needs and the systems of required care.
- Ability to effectively communicate and interact with others, both in person and/or by telephone to conduct business.
- Level 1 Life Coach certified through Certified Life Coach Institute (Provided by Patriot).
- Must be able to travel.
- Experience with Microsoft Suite programs.
- Must be legally authorized to work in the United States.
- Must be able to pass a background check.
- Bachelor's degree in one of the following degree programs (social work, psychology; marriage, family, and child counseling; counseling or behavioral science; education; community health or public health).
- Two years of experience in family related case management and/or social work.