Senior Software Engineer

• Ongoing evaluation (test) of feature design - proactively work with others to identify issues or potential risk areas with the architecture (performance etc…)
• Distill requirements from feature level into implementation level tasks
• Develop features using best practices and ensure it fits with the architecture for the product
• Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughput, capacities, security & performance will be sufficient
• Ensure design and implementation work meets the stakeholder's requirements
• Ensure that the feature design is correct for operations, as well as deployment and sustainability
• Support departmental and team initiatives
• Work with Technical Architect and Team Lead to define, document, and communicate a coherent feature design
• Identify, monitor and resolve feature related issues; work as a point of escalation for less experiences members of staff

• Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
• Provide technical leadership to less experienced members of the team - mentor, coach, continuous improvement, led by example
• Take responsibility for technical implementation and decision making including the delivery of features

• Work with Technical Architect and Team Lead to define, document, and communicate a coherent feature design
• Review documentation and guides created by more junior members of the team
• Guide Software Engineers on how to create sufficient, complete documentation and guides that help onboard new people to the team

• Work with Product Management to understand requirements, and what benefits they give to the product
• Gain respect within technical community
• Ensure stakeholders understand feature architecture (at the necessary level of detail)
• Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated ; understand evolutionary paths
• Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint support organization.
• Participate in internal departmental activities - Hackathons
• Participate in external departmental activities - Career Fairs / Industry Engagements.

• Be recognized as a solid technical resource within the team.
• Be seen as a person who when faced with complex technical challenges can work as part of a team to resolution
• Support and provide input to development tools, environment and 3rd party software selection
• Develop an in depth understanding of the target market and technology used
• Help provide information to resolve disputes and make tradeoffs
• Assist with pre-sales where technical expertise is required

• Prioritise and resolve technical problems and assist others with the same
• Understand how the team's work fits within the product roadmap
• Ensure the prioritization of scope (including defects) is understood
• Understand the development process and suggest improvements to it
• Identify areas of technical risk in a feature and options to de-risk
• Support opportunities to address technical debt as part of a release
• Support the design process and ensure it complies with product architecture
• Support planning as regards estimates, dependencies, risk areas, and sequencing tasks

• A BSc in Computer Science or Software Engineering or equivalent work experience
• Commercial experience working within software engineering
• Experience of working with Tier3 support (engineers) to resolve issues in customer environments or in cloud production systems

• Able to work effectively within a fast-paced, changing, revenue focused environment
• Ability to work within a geographically distributed development team spread between multiple time zones and cultures
• Solves cross-functional technical problems of highest complexity

• Understanding of customer engagement software and applications
• Experience of developing high quality, secure and performant solutions against functional and non-functional requirements
• Experience aligning feature development with business initiatives and corporate roadmaps

• Able to work independently under general direction towards predetermined longer-term goals
• Evidence of suitably complex requirements which have been designed by yourself
• Able to troubleshoot and identify root cause of issues while liaising with engineering teams, support and end customers
• Ability to work as part of a matrixed team, building supportive and collaborative relationships with colleagues in order to meet Verint's objectives
• Experience of software development within a team
• Understanding of software development life cycle methodologies
• Experience of working with

• C++ on Windows operting systems (backend)
• SQL server
• Java backend development
• Experience with .NET/C# is a plus
• Any Cloud related experience is a plus
• Passionate about customer success

• Ability to follow process but to remain flexible in achieving project objectives
• Curious, interested in new products and technologies
• Engages quickly, remains highly engaged regardless of frustrations and obstacles
• Motivated, eager to learn and demonstrate value, able to learn independently, researches via multiple sources and finds information as needed
• Patient, shows empathy for stakeholders who take longer to understand, happy to re-explain as required
• Responds rather than reacts
• Demonstrable examples of good work ethic
• Able to pass a background check subject to local laws and legislation

• Degree level education in relevant discipline
• Relevant industry certifications/qualifications

Verint