Patient Services Specialist
Planned Parenthood
- Buffalo, NY
- $16.50-19.18 per hour
- Permanent
- Full-time
- Greets patients, visitors, and colleagues in a friendly, courteous, and professional manner
- Operates telephones efficiently by promptly answering, screening calls and referring callers appropriately, and recording and delivering messages as necessary
- Addresses patient concerns in a prompt, courteous, confidential, and caring manner
- Maintains a clean and organized work area, ensuring patient confidentiality according to HIPAA compliance regulations
- Schedules, confirms and reschedules patient appointments as needed in a timely, efficient manner
- Verifies and/or creates patient demographic and insurance information in the Electronic Practice Management (EPM) system to assure timely and accurate billing
- Verifies and/or generates required consents in EPM such as, but not limited to, Request for Medical Services and the Payment Arrangement – Insurance form
- Verifies insurance eligibility and coverage prior to services being rendered
- Requests photo identification and insurance information from patients in accordance with our policy
- Interfaces with Phreesia to check in and register patients
- Assesses patients for their placement on a Discount Fee Schedule
- Requests income information from patients by completing the appropriate documentation
- Assesses eligibility and screens patients for grants and other payment sources, such as but not limited to: Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit Program
- Assists patients with completion of insurance forms as necessary; assists in obtaining necessary program eligibility documentation, if necessary
- Collects payment and informs client of any outstanding financial responsibility
- Verifies checks, credit cards, and debit cards, as outlined in procedures; provide patient with a payment receipt
- Provides emergency contraceptives and birth control to patients/people who walk in for supply sales in accordance with company policy and procedure
- Reviews charges for completeness and accuracy; enters client visit record (CVR) data into EPM
- Follows appropriate cash handling procedures
- Faxes and/or scans medical records requests and paperwork, as directed
- Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others
- High School Diploma or GED
- 1-3 years of experience in healthcare preferred; experience in customer service desirable
- Must be able to handle client information discreetly
- Must be organized, able to prioritize tasks and handle multiple projects
- Must have excellent customer service and communication skills and be comfortable with multi-tasking
- Proficiency in MS Office (Word, Excel, Email) is required with ability to work between multiple computer screens
- Ability to work independently
- Bilingual would be beneficial
- Must be able to work a flexible schedule with ability to travel to multiple sites when needed
- Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked
- Planned Parenthood seeks candidates who have experience delivering care in ways that honor and respect LGBTQ communities
- Planned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and Swahili
- A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential
- Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation
- Ability to travel to all agency locations as assigned
Betterteam