Coordinator, Credit
Pilot Company
- Knoxville, TN
- Permanent
- Full-time
- Proactively provide support and assistance to the Credit team by reviewing all customer deals and agreements, and identifying concerns with credit application documentation and daily billing activities
- Support invoicing of direct bill (DB) and fleet customer accounts
- Maintain client files and perform Ascend account maintenance to include updates to customer information, billing service information, account statuses, and account security
- Track deals at various stages of the process and ensure expedient movement to completion
- Coordinate with Sales Department to ensure timely credit approval as well as anticipate, track and resolve customer credit issues
- Collaborate with cross-functional teams including Accounts Receivable, Technology, Sales, billing card companies, store Team Members and other departments as needed
- Assist with implementation and testing of new programs and technology
- Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules and regulations
- Complete other duties as assigned
- High school diploma or equivalent certificate required
- Bachelor’s degree or a minimum of two years’ experience in a credit support position required
- Basic level Microsoft Office skills required; intermediate level MS Office skills preferred
- Beginner-level CRM (preferred Salesforce) skills preferred
- Knowledge of key concepts and terminology used in the trucking industry preferred
- Knowledge of Pilot Flying J’s products and offerings preferred
- Ability to set priorities, multitask and meet deadlines in a fast-paced, dynamic environment
- Excellent written and verbal communication skills
- Strong organizational skills with attention to detail
- Excellent customer services skills and ability to communicate in a professional manner with others on the phone, in person or by email
- Strong interpersonal and listening skills with the ability to influence, negotiate and problem solve
- Ability to quickly learn new technology and use technology to accomplish tasks
- Ability to work in a team environment and build a strong internal network
- Nation-wide Medical Plan/Dental/Vision
- 401(k) and Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Onsite Gym and Cafeteria
- Weekly Pay
- All your information will be kept confidential according to EEO guidelines