Fraud Claims Sr Specialist
Citizens Bank
- USA
- Permanent
- Full-time
- Review Claims - Responsible for reviewing claims filed by customers for fraud and risk activity and analyzing information across multiple applications and documentation. Determine the proper next steps based on the scenario and within the guidelines of the regulations.
- Customer Assistance - Handle all elements related to existing claims. Gather evidence through conversations with customer and records with accurate and complete documentation to establish the legitimacy of a claim.
- Digital Literacy - Utilize multiple digital platforms, technologies, and software to investigate and appropriately process the initial steps of a fraud claim. Work independently to apply digital literacy skills to resolve cases effectively.
- Experience - 1 year or more of banking and/or claims investigations experience.
- Adaptability - Ability to thrive in a fast-paced environment and quickly shift priorities as needed.
- Precision - Strong attention to detail in all tasks and deliverables.
- Customer-Centric Mindset - Passion for delivering exceptional customer experiences.
- Proficiency in Microsoft Tools - Knowledge of Outlook for effective communication and SharePoint for collaborative work and document management.
- Banking Knowledge - Previous experience in the banking industry, including an understanding of banking operations, compliance, and customer service best practices.
- Workflow Application Navigation - Experience in effectively navigating workflow tool applications to streamline processes and enhance productivity.
- Required high school degree or equivalent.
- Preferred completed associate degree or above.
- Hours per Week: 40
- Work Schedule: 8:30 AM - 5:00 PM Monday - Friday
- Position is located at the 20 Cabot Road Office in Medford, MA