Rare Disease Account Specialist - South Central
Ionis
- New Orleans, LA
- Permanent
- Full-time
- Educate HCPs and office staff about olezarsen, its brand messages, efficacy, and safety using approved marketing materials and verbiage
- Educate HCPs and office staff on the olezarsen access process (including high-level steps, payer-specific coverage policies, typical challenges faced, etc.)
- Use tokenized patient hub data via CRM to provide patient access status updates to customers
- Raise FCS disease state awareness, educate on diagnostic pathway, and instill an urgency to treat familial chylomicronemia syndrome (FCS)
- Create positive prescribing and access support experience for HCPs
- Promote Ionis patient services offerings to encourage customer participation and appropriate program utilization
- Participate in conferences, congresses, and other scientific meetings to educate HCPs on FCS disease state and treatment
- Gather insights to profile accounts and provide feedback to field leadership and marketing to inform olezarsen sales & marketing strategy
- Understand local referral networks, including primary treaters, secondary treaters, and referral patterns for FCS patients
- Identify, validate, and document potential HCPs treating FCS patients to inform commercial strategy
- Execute the brand strategic plans by developing and executing customer focused territory strategic account plans to maximize business opportunities and customer satisfaction
- Build insight-driven focused tactics by understanding brand requirements & anticipating the current and future needs of our key customers including hospital and office-based Endocrinologists, Cardiologists and other sub-specialties that treat FCS patients
- Adjust strategies to meet business goals in assigned region through territory strategic insight
- Develop strategic account plans in conjunction with field and brand leadership to appropriately engage accounts based on customer needs and brand strategic objectives
- [Before launch only] Create a comprehensive launch day engagement plan with specific strategies and activities
- [Before launch only] Schedule customer meetings for post-launch and visit accounts based on the territory call plan
- Participate in field meetings and training programs to understand olezarsen and brand messaging strategy, familial chylomicronemia syndrome disease state, and customer engagement tactics to effectively engage customers
- Strengthen knowledge of evolving payer landscape and policies
- Certify on approved label, compliance training and all applicable customer engagement policies
- Learn and adhere to the company's mission and vision, policies and procedures, including the Ionis Code of Ethics and Business Conduct.
- Collaborate effectively and compliantly with other Account Specialists and other field teams (e.g., Patient Education Managers, Field Medical Directors)
- Share learnings from customer engagement activities with other field team members and leadership (e.g., national/regional leads, marketing, field ops, analytics)
- Leverage all available platforms and technology to engage customers through multiple channels and enhance their overall experience
- Partner on accounts with patients who are seen by multiple specialties in multiple geographies
- Bachelor’s Degree
- Master’s and/or advanced degrees (e.g., MBA, PhD, PharmD) preferred
- Total 4-6+ years of experience in Pharma sales or FRM roles across the following competencies:
- Rare diseases and product launches
- HCP and IDN engagement
- Cross-functional field team coordination
- Scaling from one indication to another (especially small prevalence to large prevalence)
- Customer reimbursement and drug access education and support
- Extensive comprehension of the healthcare ecosystem including market access landscape and payer reimbursement policies for rare disease products
- Analytical skills to build product knowledge competency in pharmaceuticals, competitor products, and relevant disease states
- Self-driven with the ability to solve a wide array of customer challenges with integrity and in a compliant manner
- Excellent communications and presentation skills
- Proven track record for consistently and compliantly meeting or exceeding financial and/or other quantitative and qualitative targets
- Solid understanding of and adherence to external laws, codes, and company policies that apply to the healthcare industry and proper interaction with healthcare professionals