Lead Rental Specialist
EagleRider
- Gladstone, OR Portland, OR
- Temporary
- Full-time
- Pay attention to retail operations, recommending improved courses of action where necessary
- Provide management with weekly updates on the status of the location
- Effectively communicate with leadership on a regular and as needed basis for business updates, consistency and more
- Assure the timeliness of our execution for VIP specialists
- Ensure each customer experience meets expectations and close gaps as needed
- Use company approved sales techniques when determining customer needs
- Offer optional products to meet customer wants and needs
- Prepare all outbound rentals and return documents accurately and completely
- Qualify each customer using our company rental requirement guidelines
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
- Prepare the Rental Agreement Folder with all required information.
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges
- Review all charges at the time of vehicle return
- Answer the phones to assist customers in a friendly, helpful, and prompt manner
- Assist customers by effectively resolving all customer service issues
- Assist and coordinate customers within the queue to minimize any wait time
- Perform other related duties as assigned.
- 3-5 years of sales experience
- Experience in other dealership or rental departments is a plus
- Must have strong leadership and organizational skills
- Must possess strong communication skills to deal with customers, and employees
- Knowledge of reservation systems, Excel, Word, and other software programs.
- Attention to detail and accuracy of work, organized
- Valid M1 class driving license