(USA) Senior Manager, Business Strategy - Identity Customer Experience
Walmart
- Bentonville, AR
- Permanent
- Full-time
- Collaborate within the Identity CX team and the broader CDI team and stakeholders to build vision and strategy on how identity experiences can drive the CDI goals.
- Socialize strategy with different teams and stakeholders
- Build quantitative analysis of different initiatives to support the prioritization process.
- Analyze existing CX flows at different touch points
- Conduct and support customer research to drive and direct our work
- Run quantitative analysis on business metrics to support business case building
- Design experiments to improve identity capture and revenue traceability
- Translate the customer experience design that would enhance identity capture and usage at transaction point from paper to implementation plan
- Collaborate in cross-functional meetings partnering with product and UX to conduct CX/UX reviews and sign off on experiments
- Develop communication approach to share our work and create clarity across teams and stakeholders
- Support socialization and communication with business partners and beyond to ensure common understanding of our priorities.
- You are passionate about solving complex challenges.
- You are customer-centric in spirit and data driven in execution.
- You can influence and build consensus by bringing thorough business analysis, both qualitatively and quantitatively.
- You have domain knowledge in retail and technology.
- You thrive in complex and matrixed organizations.
- Supporting the development and execution of Digital Identity initiatives
- Building clarity in our communication and ensuring common understanding of strategy
- Building deep relationships with business partners to communicate progress, demonstrating results and gaining buy-in from executive leadership.
- Bachelor's degree required.
- Ideally 3+ years of experience in retail, store, or Omni environment.
- 5+ years developing business strategy in corporations or consulting environment
- Strong and proven ability to influence internal stakeholders
- Experience with Agile methodologies and project management tools.
- Multiple health plan options, including vision & dental plans for you & dependents
- Financial benefits including 401(k), stock purchase plans, life insurance and more
- Associate discounts in-store and online
- Education assistance for Associate and dependents
- Parental Leave
- Pay during military service
- Paid Time off - to include vacation, sick, parental
- Short-term and long-term disability for when you can't work because of injury, illness, or childbirth