Parts Counter Associate
TEC Equipment
- Omaha, NE
- Permanent
- Full-time
- Assist Body Shop Technicians in selecting parts needed for repairs in process and ensure that Technicians submit a Parts Requisition before charging out the parts; file requisition copy with repair order.
- Maintain a constant flow of parts to the body shop department in order to keep Technicians on the floor working.
- Occasionally assist walk-in customers in selecting required parts & suggesting companion parts/add-ons and offer specials to ensure customer is exposed to the full product line.
- Safely pull purchased parts from stock in a timely and accurate manner.
- Determine availability of parts that are not in stock, submit an emergency order if needed by customer.
- Answer phone calls before three rings & provide price quotes and other requested or applicable information as well as looking for opportunities to learn more about the customer.
- Notify Shop Foreman and customer immediately when ordered parts arrive; keep supervisor updated on any delays so customer is aware of the estimated arrival time
- Set up orders for daily shipment, delivery, and/or pick-up.
- Assist Body Shop Technicians in selecting parts needed for repairs in process and ensure that Technicians submit a Parts Requisition before charging out the parts; file requisition copy with repair order.
- Maintain a constant flow of parts to the service department in order to keep Technicians on the floor working.
- Verify “will call” and “back order” files weekly and return to vendors or restock items as directed.
- Prior customer service experience.
- At least 3 years of experience in truck/automotive parts counter sales.
- Valid driver's license and able to meet insurance requirements
- Forklift experience and ability to become forklift certified by TEC Equipment is preferred.
- Ability to maintain predictable and reliable attendance and work in a safe and alert manner.
- Ability to prioritize and complete multiple requests and responsibilities effectively and timely.
- Choice of two comprehensive medical plan options that include prescription drug coverage
- Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
- Vision care, discounted hearing exams, and hearing aids
- 401(k) retirement savings plan with company contribution
- Life, accident, and disability insurance
- Employee Assistance Program (EAP)
- Education assistance
- Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick