Branch Manager II
First Bank
- Mars Hill, NC
- Permanent
- Full-time
- Provides supervision and support to all assigned areas of branch operations where service or assistance is needed; oversees activities of tellers, new accounts and other operations personnel; opens and closes the branch.
- Reinforces the application of superior customer service through his/her own example along with appropriate follow through with involved customers and employees; conducts specific periodic meetings and presentations on this topic with all staff members.
- Responds to inquiries or refers inquiries to the appropriate department or person; exhibits the necessary follow through with customers and/or staff involved.
- Assures audit compliance and procedure quality control through the branch operational review and recommends and initiates corrective actions; conducts unannounced audits of all branch cash funds and cash limits; ensures the branch is in compliance with established Bank policies, procedures and state and federal regulations.
- Actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; monitors staff in cross-selling and product presentation compared to goals; ensures the organization of the branch, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
- Contributes to the overall profitability of the branch through costs controls, income generation, loan growth, deposit growth and branch marketing efforts.
- Consistently applies sound decision making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures; keeps within assigned approval limits and uses these instances as learning tools for employee development.
- Responsible for all branch lending functions; including origination, processing & booking, loan documentation issues, payoffs, and collections.
- Responsible for all loan reports including; asset classification, nonaccrual, appraiser status report, unsecured status, board reports, and credit risk review.
- In house appraiser of re collateral.
- Assists other branch offices in resolving operational inquiries and providing staff support; participates in various internal committees assigned by senior management.
- Ensures accurate completion of related operational reports initiated by the Bank’s data processor along with internal reports.
- Plays an important role in the development and growth of the Branch staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
- Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of branch staff including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
- Ensures implementation and compliance to meet security precautions and protect customer deposits, bank assets and staff.
- May perform all related teller, vault teller, new account, utility specialist, and safe deposit duties as needed.
- Construction loan inspections.
- Processes, solves and answers complex customer transactions, problems or inquiries.
- Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
- Answers telephones, answers questions and directs callers to proper Bank personnel.
- Maintains advanced knowledge and awareness of financial industry status and trends.
- Completes annual compliance courses.
- Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
- Adheres to all levels of our Service Excellence standards.
- Performs other duties as required.
- Bachelor’s degree in business, finance, or related field or equivalent work experience (5-10 years of management experience).
- Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
- Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
- Excellent organizational and time management skills – ability to work with minimal supervision.
- Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
- Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.