Bell Captain

Auberge Resorts

Napa, CA
Permanent
Full-time

1 month ago

Company DescriptionTake charge of hospitality as a Bell Captain, where your leadership will set the tone for exceptional guest service. Leading a team of bellmen, you'll orchestrate seamless arrivals and departures, ensuring each guest's journey begins and ends with a touch of warmth and efficiency.Job Description

Supervise and lead the bell staff, providing guidance, training, and support to ensure efficient and courteous service.
Assist guests with luggage, transportation, and other needs, ensuring a seamless and welcoming arrival and departure experience.
Collaborate with other hotel departments to coordinate services for guests, including transportation, room assignments, and special requests.
Conduct training sessions for bell staff, ensuring they are well-versed in customer service standards, safety procedures, and hotel policies.
Handle guest concerns or issues related to bell services, finding effective solutions and ensuring a positive experience for guests.

Qualifications

A minimum of one-year experience as a Bellperson, preferably in a luxury environment

Ability to work a flexible schedule, including weekends and holidays, according to department needs
Valid License to operate a motor vehicle

Additional InformationAuberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Auberge Resorts

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