Sr Vice President Operations
United Staff Source
- Pittsburgh, PA
- Permanent
- Full-time
- Supervise the overall management of PSC operations, including Client Services, Non-Commercial Pharmacy, Technology, Implementation, and Business Operations.
- Manage organizational finances and establish metrics to guarantee service quality and timely execution of contracted services.
- Provide direction for a range of client service programs, overseeing team leadership to support operational efficiency and client satisfaction.
- Conduct regular collaborative meetings with clients to communicate program status, referrals, exceptions, and escalations.
- Oversee the development of training materials, standard operating procedures, and guidelines for operational use.
- Foster discussions among program leaders to identify opportunities for improving efficiency and patient care.
- Support teams in implementing client directives related to program strategies, design, business rules, and technology.
- Review and deliver presentations to internal and external stakeholders regarding program compliance, patient care status, operational successes, and improvement opportunities.
- Supervise Non-Commercial Pharmacy operations, ensuring compliance with regulatory requirements.
- Manage the Implementation team responsible for coordinating new initiatives, programs, products, and services within the PSC portfolio.
- Ensure consistency across programs regarding performance expectations and management of operational exceptions.
- Act as a strategic leader, providing direction and influence across complex organizations while upholding RareMed values.
- Promote organizational culture and client-focused values, fostering employee engagement and satisfaction.
- Perform other duties as assigned.
- Bachelors Degree.
- Advanced degree in healthcare or management.
- Minimum of 10 years experience in healthcare management.
- Experience in client-facing account or program management.
- Experience in managing and overseeing teams.
- Previous experience in pharmacy or healthcare.
- Excellent communication skills, both verbal and written.
- Strong analytical skills with attention to detail.
- Ability to exercise independent judgment.
- Ability to manage deliverables in a fast-paced environment.