Model quality supervisor
BYD
- Hoofddorp, Noord-Holland
- Vast
- Voltijds
- Collect historical quality issues in the European market to avoid them in new projects, Confirm the maturity of the model before deliver to Europe market.
- Collect after-sales issues from dealers (Pre-Delivery Inspection) in the European region, provide feedback to responsible units, support onsite issue analysis and countermeasure verification, and follow up the issues until closure.
- Collect user complaints such as network complaints in the European market, provide feedback to responsible units, and follow up the issues until closure.
- Analysis data on Net Promoter Score (NPS) of the model in the European market and follow up the NPS issues until closure to reach better customer satisfaction.
- Conduct research on environmental road conditions, user profiles, legal requirements, etc. in the European market, and assist in product definition.
- Collect feedback on local adaptation needs in the European market and communicate them to relevant departments in the headquarters, and drive improvements.
- Bachelor’s/Master’s degree in science or engineering, experience in quality management is preferred.
- More than 1 years of relevant work experience in quality management. Experience in quality management in the automotive industry is preferred.
- Familiar with basic tools and methods of quality management, such as , DFMEA, MSA, SPC, APQP, etc.
- Good communication skills, organizational and coordination abilities, and teamwork skills.
- Excellent verbal and written communication skills in English language, other European language capabilities will be a plus.
- Plenty of career growth opportunities within a fast growing Quality team.
- Performance and experience based competitive remuneration, pension plan.
- 25 holidays + option to purchase 5 extra holidays.
- Commuting allowance when working from the Office.
- Department & company wide teambuilding events.