Director, Account Management, Money Remitters, Digital Partnerships
Visa
- San Francisco, CA
- $163,800-237,550 per year
- Permanent
- Full-time
- Achieve and exceed account transaction and revenue targets for Remittance clients
- Achieve annual performance goals and enablement milestones.
- Develop and actively manage client account plans to achieve financial targets and strategic priorities across all products.
- Develop and manage strategies for performance acceleration, including high potential use cases, marketing strategies and growth opportunities.
- Sales pipeline development, up-sell, cross-sell
- New or renew deal structure, incentives, negotiation and contracting.
- Manage and support clients through the sales cycle from opportunity identification, solutioning, program launch, ramp, and optimization.
- Establish a trusted working relationship with the Client to ensure we have the necessary understanding of the client’s business and strategy. Work across internal Visa stakeholders to support and accelerate deliverables.
- Partner with Visa Direct cross-border commercialization team to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needs.
- Work with Marketing to ensure our client facing materials are excellent, on message and help accelerate the learning and launch process.
- Work with Finance and Leadership on forecasting and regular reporting.
- Work with Legal to ensure client contracts drive to successful outcomes for both Visa and our clients.
- Work with Client Services to monitor payment volume to recommend optimization activities and address production issues as needed.
- Identify and raise product feature enhancements.
- Active investigation and management of account program performance, with a drive to resolve issues quickly and completely.
- Development of Account plans and regular reviews
- Provide comprehensive, insightful review of the client’s program performance identifying opportunities to drive growth.
- Lead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client programs are stalled, or transaction volume has plateaued.
- Regular reporting to senior leaders
- 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
- 10+ years of payment or money movement industry-related experience
commercialization, strategy, product management or management consulting.Preferred Qualifications:
- 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
- Visa or financial payment industry knowledge required, push payments or real-time payments experience a plus.
- Creative self-starter with a bias toward action and proven track record for successfully developing, building, launching and commercializing technology products.
- Demonstrated success in driving account growth acceleration.
- Excellent problem-solving skills with a strong focus on delivering for clients.
- Excellent listening and communication skills (both verbal and written) and executive presence. Must be able to interface with our most senior client executives.
- Ability to explain complex business and technical concepts to a broad audience in an approachable way to influence and drive adoption.
- Demonstrate thought leadership and have the aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business results.
- Passionate about what you do and excited about the opportunity to transform payments working for the industry leader.
- If applicable, ability to inspire direct reports and influence those without direct management responsibility.
- Possess a high level of professionalism and leadership skills to build business relationships, trust and respect with clients, partners, suppliers, and internal stakeholders.
- Strong team player, self-motivated and the ability to work independently at coordinating across functional activities, obtain buy-in and elevate issues at critical junctures appropriately.