Senior Associate, Practice Operations - NC (Fayetteville)
Cityblock
- Fayetteville, NC
- Permanent
- Full-time
- Aim for Understanding
- Be All In
- Bring Your Whole Self
- Lean Into Discomfort
- Put Members First
- Be the onsite resource at the Highpoint Cityblock Hub, a clinical environment for our care team members. Working alongside the care teams you will support member needs by collaborating with external partners to address member's social determinants of health.
- Identify operational gaps with a solution in mind
- Manage Commons driven reports for HOM
- Orchestrate an excellent member experience at the Hub by ensuring routine day to day operations in partnership with the HOM.
- Provider and hub team onboarding - SHOA
- Manage (review and distribute) incoming hub faxes
- Additional job related functions, as necessary
- Address operational issues as they arise, and collaborate with the HOM
- Oversee assigned team members, fostering an environment of open communication
- Oversee and ensure effective use of technology and applications, including the EHR, Commons, and other tools used to support operations
- Collaborate with HOM on staff scheduling needs.
- Comply with environmental requirements, including equipment maintenance- SHOA
- Provide coverage for the Medical Assistants as needed to maintain steady operations - COA
- Assist the HOM with monitoring real-time member experience feedback.
- Assist the HOM with ad hoc requests and tasks as needed.
- Bachelor's degree preferred
- Must have a minimum of 3-5 years of operational support work
- Experience in the medical
- Able to thrive in a fast paced environment and process and policies may change frequently
- A resume and/or LinkedIn profile