Are you a detail oriented, customer focused, team player with great computer skills?If so we need to talk to you. Pella Corporation, a growing company is now looking for a Project Coordinator. We need an organized, proactive, adaptable individual who is focused on customer satisfaction while achieving business goals. We provide a respectful, friendly, fast paced and fun work environment. The ideal candidate will have strong problem solving skills and the ability to work collaboratively with others.We offer:Competitive hourly pay rateFull Benefits package including Medical, Dental, Vision and 401KVacation and holiday payProfessional and positive work environmentStability and reputation of the Pella BrandCompany Overview:Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. Founded in 1925, Pella is a family-owned and professionally managed privately-held company, known for its history of innovation, making outstanding products, providing quality service and delivering on customer satisfaction. Headquartered in Pella, Iowa, the company provides careers for over 6,500 team members and is committed to incorporating new technologies, increasing productivity, and practicing environmental stewardship.The ideal candidate would reside in the local area. Relocation benefits are not available.Position Overview:The Project Coordinator (PC) is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. The PC is responsible for ensuring that each detail in the customer’s order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. They work closely with sales teams, order fulfillment teams and 3rd party providers to achieve and provide excellent customer satisfaction. They must be able to work well in a team environment. Assigned tasks may vary based on business necessity.Responsibilities/Accountabilities:External and internal customer contactReviewing and booking orders from the sales teamPurchasing product from vendors and our corporate manufacturing facilitiesRecording key dates and activities related to ordersScheduling and releasing completed productScheduling of Value Add and Pre-finishCoordinating delivery of customer ordersCollects customer payments following installation or delivery as neededManaging recovery process for shortages and damaged productOrdering parts and/or scheduling service appointments as neededProcesses factory credits to Pella Corporation and provides follow up/revision to pending or denied creditsResource for PQM /ADM and product offering questionsMay assist with physical inventory and help resolve inventory discrepanciesPromotes and facilitates continuous improvement activities in the departmentRetail Segment Specific:Coordination and management of installation permitsCollecting and verifying Lead Safe Install paperwork when applicableScheduling installation of Pella productsScheduling installation recovery appointmentsApproving and processing payments for sub-contracted installation companiesSkills/Knowledge:Provide superb customer serviceWorks collaboratively with Pella team members and customersEnjoys working in fast-paced environment with a high sense of urgencyStrong problem-solving skillsSeeks out internal experts and utilizes their knowledgeAdaptable to changing processes and prioritiesFocused on details and follow throughProficiency with Microsoft Office and ability to learn internal software programs and applicationsQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:Must have High School Diploma or GED. AA or Technical degree preferred, 0-2 year’s customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.Computer Skills:Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.).Communication Skills:Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.Professional Skills:Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.Mathematical Skills:Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.Physical Demands:While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary based on business needs.Work Environment:Work environment with this job primarily includes the typical office environment. The noise level of this job is typically moderate. Employees in office positions may occasionally enter warehouse work areas.
