Service Leader - Front Office Senior Supervisor
Shangri-La Hotels & Resorts
- Abu Dhabi
- Permanent
- Full-time
- A warm and friendly personality.
- A smiling and positive demeanour.
- A can-do attitude.
- Great communicator.
- Desire to always deliver a five-star experience.
- Efficiency and punctuality.
- Previous experience in luxury hospitality/customer service.
- Lives and breathes the Values.
- Performs and supervises guest arrival, guest departure, cashiering tasks in accordance with hotel standards; fulfils special guest requests.
- Attends to concierge and/or business centre requests in a precise and efficient manner; provides insightful information to internal and external customers.
- Has excellent knowledge of and is able to intuitively recommend the hotel's rooms and facilities; drives upselling programs.
- Provides genuine hospitality and recognition in the work area; maintains strict discretion; proactively updates guest history database; promote hotel services and products.
- Anticipates guest needs and takes ownership of guest concerns and requests; ensures speedy and accurate follow up where required; acts decisively to ensure guest satisfaction; reports and notifies all glitches to Front Office Manager for further follow up.
- Conducts daily briefings in the absence of management; assigns shifts and duties to junior colleagues
- Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification
- Be prepared to assist other Traders colleagues/departments in a thoughtful manner.
- Bid fond farewell to departing guests and leave them with a Shangri-La experience.