Director of Sales and Event Services | Full Time | Rhode Island Convention Center

• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all Sales and Events programs and activities.
• Recruit, interview, select, train, motivate and evaluate Sales Managers and Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Assume management responsibility for all services and activities of the Sales Department within the facility including sales tools and materials, proposals, sales calls and contracts.
• Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, and technical services.
• Support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events.

• Exercise direct supervision over Sales Managers, Event Managers, and Event Staff.
• Select, train, motivate and evaluate all sales and event personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Plan, direct, coordinate, and review the work plan for providing marketing, booking and sales services
• Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly.
• Inspect facilities to ensure they are being maintained properly for events.
• Develop crowd management and event staffing plans and supervise event staff during events.
• Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges.
• Review and approve final billing to facility users prior to settlement or release of invoice.
• Work closely with the general public by monitoring services provided and addressing complaints promptly.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities.
• Participate in the annual budget's development and administration; forecast of additional funds needed for staffing, equipment, materials, and supplies; direct the monitoring of and approve expenditures; direct and implement adjustments as needed.
• Prepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangements.
• Conduct tours of facilities for potential licensees; answer questions and provide information regarding facility capabilities.
• Meets with General Manager regularly to discuss all sales operations matters.
• Travel to regional areas throughout the year in search of new business.
• Budget and work within operating budget.
• Responsible for all revenue generation.
• Perform other duties and responsibilities as assigned.
• Routinely serve as MOD as required.

• Minimum 5-7 years of increasingly responsible sales and events experience for an arena, convention center, sports franchise, hotel or other similar public assembly or hospitality facility, including supervisory responsibility.
• Bachelor’s degree or better from an accredited college or university with major course works in Marketing, Business Administration, or a related field.
• Ability to work event nights, weekends and holidays as required.
• Knowledge of customer service practices.
• Knowledge of crowd control.
• Has a strong track record of building relationships and generating new business.
• Excellent organizational skills, leadership skills, and customer service skills.
• Enthusiastic and positive thinker.
• Strong PC and data processing skills; working knowledge of MS Word, Excel, and database management software.

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