Tenant Relations Executive (Mall)

• The Senior Tenant Relations Executive typically involves managing and overseeing tenant relations within a property or properties assigned to them. Key responsibilities include ensuring tenant satisfaction, improving tenant retention, and promoting a harmonious and productive relationship between tenants and the property management team. The Senior Tenant Relations Executive plays a crucial role in maintaining effective communication with tenants, addressing their concerns and complaints, and ensuring that all tenants are adequately accommodated within the guidelines of the property management policies

• Ensure tenant satisfaction, improving tenant retention, and promoting a harmonious and productive relationship between tenants and the property management team.
• Deliver exceptional service to customers, address inquiries, and resolve issues promptly.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Conduct regular surveys to gather customer feedback and suggest improvements.
• Build and maintain strong relationships with tenants, understand their business needs and goals.
• Act as the primary liaison between the mall management and tenants for all communication.
• Coordinate with tenants for promotional events and activities to drive foot traffic and sales.
• Lead and inspire the customer service team to achieve excellence in customer interactions.
• Organize training and development opportunities for team members.
• Ensure all team members are well-informed about mall policies, events, and promotions.
• Oversee customer service desk operations to ensure efficiency and effectiveness.

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