Rental Specialist

• Sales

• Establish and maintain relationships with potential and existing customers to enhance the potential to rent new and used equipment.
• Increase customer loyalty, market awareness and market share.
• Work with potential and existing customers to understand their needs, wants, concerns, satisfactions and expectations.
• Research current industry market trends and competitive influences.
• Track the location and coordinate movement of machines for rental and sales needs.
• Visit key rental customers with TSM’s and CESM’s as needed.
• Work with the TSM’s and CESM’s to develop new rental opportunities.
• Sell all attachments under $10,000.00.
• Formulate rental quotes based on customer needs.
• Document customer problems and dissatisfactions, offer solutions, keep customers informed and provide feedback of actions taken.
• Prepare contracts.
• Record and close orders.
• Provide trade information as requested to customers, Territory Sales Managers and Branch Managers.
• Maintain accurate and up-to-date lost rental report and prospects lists.
• Administrative

• Follow the processes in place to better manage cleanup and damage invoicing to customers.
• Monitor Whole Goods inventory including: heavy equipment, compact equipment and attachment inventory.
• Control rental related expenses to assure proper margins and expense control.
• Review rental and hauling accounts.
• Provide status reports.
• Submit reports detailing lost rental activities and evaluate the results.

• Assist in rental collections when needed.
• Attend training and sales/rental meetings as required to stay current with new equipment and sales promotions.
• Assist with other duties assigned and directed by corporate management within the frame work of Murphy Tractor and Equipment Company, Inc.’s objectives.

• Able to communicate effectively as appropriate for the needs of customers or coworkers.
• Strong focus on customer service.
• Strong knowledge of heavy construction equipment used for/in earthmoving, underground construction, crushing, paving & recycling.
• Good skills in operating vehicles and equipment used for demonstration purposes.
• Strong ability to manage rentals.
• Strong knowledge of Microsoft Office and Internet.
• Basic knowledge of office machines, including copier, fax and printer.
• Strong attention to detail.
• Able to work effectively in a team environment.
• Able to process work with accuracy.
• Able to meet commitments and deadlines.
• Able to complete required documentation and reports in a timely manner.
• Able to perform multiple tasks simultaneously.
• Able to work a flexible schedule as needed.
• Able to organize and prioritize numerous tasks and complete them under time constraints.
• Demonstrate openness to new procedures, technology and structure.

Murphy Tractor & Equipment