Support Engineer
Tricentis
- Wien
- € 43.078 pro Jahr
- Unbefristet
- Vollzeit
- Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently
- Create technical documentation to serve as a knowledge base for handling support issues
- Ensure inquiries are responded to within established timeframes and support service levels are achieved
- Collaborate closely with development and service teams as well as key account management.
- Shape the future of the product by reporting bugs and feature requests
- Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
To be successful in the position you will possess the following skills and experience:Must have:
- 2 or more years' experience in technical support/Test analyst/QA or in a customer-facing role
- Bachelor or Master of Science in Computer Science/Engineering or relevant experience
- At least 1-year experience with Tricentis Tosca
- Experience with enterprise software applications
- Knowledge of databases like MSSQL, DB2, Oracle, Postgres and MySQL
- Basic understanding of software testing concepts
- Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audinces correctly for action or education
- Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
- Certified on AS1, AS2, and AE1 from Tricentis
- Flexibility to work in shifts
- Experience in SAP products.
- Development skills in C# or Java
- Experience in traditional test automation/management tools (Microfocus QTP/QC/ALM and/or IBM FT and/or Test Complete and/or Selenium, etc.)
- Experience on any leading cloud platform (AWS/Azure/Google Cloud).
- Experience in the planning, development, and maintenance of automation frameworks
- Experience in software testing across the full Software Development Life Cycle (SDLC)
- Demonstrate Self-Awareness: Own your strengths and limitations.
- Finish What We Start: Do what we say we are going to do.
- Move Fast: Create momentum and efficiency.
- Run Towards Change: Challenge the status quo.
- Serve Our Customers & Communities: Create a positive experience with each interaction.
- Solve Problems Together: We win or lose as one team.
- Think Big & Believe: Set extraordinary goals and believe you can achieve them.
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