Program Design and Operations Specialist

CareOregon

  • Oregon
  • $70,310-85,075 per year
  • Permanent
  • Full-time
  • 13 days ago
Candidates hired for remote positions must reside in Oregon or Washington.Job TitleProgram Design and Operations SpecialistExemption StatusExemptDepartmentBehavioral HealthManager TitleBehavioral Health Integration ManagerDirect Reportsn/aRequisition #24143Pay and BenefitsEstimated hiring range $70,310 - $85,075 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefitsPosting NotesThis fully remote role is available to candidaes residing in Oregon or Washington.Job SummaryThis position is responsible for designing and delivering strategies which support the alignment and operations of provider network supports offered through CareOregon's central behavioral health teams. This position will function as a lead for program and specific project management, scoping and sequencing provider offerings, resource mapping, communication supports, engagement strategies for building participation from the network, tracking past/present/future offerings, and supporting efforts for evaluating and adjusting provider offerings based on feedback/data. This role will lead program operations delivery systems.Essential ResponsibilitiesProgram Design and Operations
  • Lead strategist for designing and maintaining program elements which support the scoping of new provider technical support needs, matching those needs with the most applicable technical support team, and then monitoring and offering recommendations for completion. This role will develop and oversee behavioral health provider-facing infrastructure and maintain quality improvement process.
  • Creates content design, facilitates processes, and documents procedures related to the sequencing of provider supports across various teams, ensuring the provider experiences a thoughtfully designed, intentionally sequenced set of provider supports. They will pursue administrative simplification within the behavioral health department and support multi-team operations.
  • Creates, improves upon, and maintains dashboards or reporting that quantifies current and past deployment of resources across regions and across providers. Acts as Smartsheet subject matter expert for content creation and reporting. Summarize key findings from those dashboards/makes recommendations for regional resource decision making.
  • Ensure that provider supports offered by central teams are delivered in a manner that compliments and does not compete with offerings delivered by the regional teams.
  • Acts as lead trainer and facilitator on developed systems.
Project Management
  • Collaborates with CO leadership to increase coordination of central behavioral health's programmatic and strategic initiatives.
  • Develops processes for and leads in the assessment of needs within regional CCOs for improved resource allocation and integration processes. Creates summaries and makes recommendations with findings.
  • Proactively flags for risk and applies improvement tools to meet project goals; communicate with other departments and stakeholders as necessary.
  • Ensure work related to strategic projects, Process Improvement Plans (PIPs) and metrics are aligned and stored in a centralized system. Develops, implements, and operationalizes new systems.
  • Translate program management strategies and initiatives into a workplan; monitors and addresses if timelines are at risk, identify potential barriers and facilitates processes with stakeholders on plan implementation and updates.
  • Serve as a lead between CareOregon central and regional teams, help ensure accountability, as well as maintain technical project reports, records, and documentation.
  • In partnership with the internal CareOregon team, learn best practices and serve as a resource to provider network. Leads new initiatives within program design.
  • Develops and lead in the utilization of evaluation tools for key process and outcome measures.
Communications and Engagement
  • Collaborate with PRS team for cohesion and streamlined provider supports.
  • Maintain technology oversite for regional provider communications (website management and provider support materials etc.).
  • Identify innovation marketing and outreach efforts for communication campaigns aimed to increase provider engagement.
  • Understand CO provider offerings and summarize portfolio of work within a centralized system.
  • Creates platforms for education and upskilling for provider network.
Evaluation and Feedback Integration
  • Track program outcomes and deliverables.
  • Coordinate with central's behavioral health teams to identify and implement evaluation tools and various feedback systems for network improvement.
  • Consolidate data for shared learning and strategic planning.
  • Facilitates and leads change and process improvement strategies.
Organizational Responsibilities
  • Perform work in alignment with the organization's mission, vision and values.
  • Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
  • Strive to meet annual business goals in support of the organization's strategic goals.
  • Adhere to the organization's policies, procedures and other relevant compliance needs.
  • Perform other duties as needed.
Experience and/or EducationRequired
  • Minimum 5 years' experience in healthcare or social services, including a minimum of 3 years in program management and operations
Preferred
  • Clinical and/or quality improvement experience
  • Training in lean or related process improvement techniques
Knowledge, Skills and Abilities RequiredKnowledge
  • Advanced understanding of data usage and reports
Skills and AbilitiesAbility to lead and motivate peers and cross-functional partners and teams toward project goal attainment * Strong ability to manage multiple activities, matrixed teams, organization communications, and frequently competing priorities to implement change as necessary within time and budget constraints
  • Ability to articulate and advocate for CCO strategies and priorities with community partners and with internal CareOregon staff
  • Advanced skills in critical analysis, quantitative reasoning, and creative problem-solving
  • Advanced computer application skills including with MS Windows, Word, Excel, and Outlook with proficiency using Power Point, Access, Visio, and internet browsers/search functions
  • Smartsheet application skills
  • Strong communication skills, including listening, verbal, written, documentation, and meeting facilitation
  • Relationship savvy; ability to build effective working relationships, learning to bringing convergent opinions together
  • Ability to convey appropriate level of detail effectively to all levels of the organization
  • Ability to simplify and present complex concepts in an easily understood way
  • Ability to work in a community with diverse individuals and groups to maintain cooperative and productive working relationships
  • Ability to work independently as well as functioning in a positive team environment
  • Ability to function within tight time constraints
  • Ability to present a positive and professional image in all settings
  • Ability to work effectively with diverse individuals and groups
  • Ability to learn, focus, understand, and evaluate information and determine appropriate actions
  • Ability to accept direction and feedback, as well as tolerate and manage stress
  • Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
  • Ability to hear and speak clearly for at least 3-6 hours/day
  • Ability to operate a motor vehicle
Working ConditionsWork Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor ExposureMember/Patient Facing: ☒ No ☐ Telephonic ☐ In PersonHazards: May include, but not limited to, physical and ergonomic hazards.Equipment: General office equipmentTravel: May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.#Li-RemoteCandidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.Veterans are strongly encouraged to apply.We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.Visa sponsorship is not available at this time.

CareOregon