Sr. Executive / Ocean Export Customer Service
PSA BDP
- Mumbai, Maharashtra
- Permanent
- Full-time
- Liaison with customers, overseas office and vendors and a high level of customer services is required.
- Update and maintain information / shipment related data in computer system for preparation of documents and tracking visibility.
- Ensure compliance with the standard operating processes and Customer SOPs
- Check and prepare all documentation to ensure details are correct and compliant as per requirements
- Ensure the goods handling at our end are in compliance with overseas countries requirements
- Accrual of Invoices / debit note in Computer system and handover to Finance team.
- Special instruction as per SOP needs to be followed.
- Liaise with CHB team for custom clearance related activities.
- Follow up with carrier for shipment status along with vessel ETA
- 4-5 years of relevant experience from freight forwarding Ocean Exports background
- Good communication, Interpersonal skills.
- DG experience will be added advantage
- Result oriented and target driven professional.
- Strong problem-solving and out of box thinking skills.
- Adaptability and go getter attitude.
- Good Interpersonal skills and Good Analytical bent of mind.
- Good communication and Presentation skills.
- Good knowledge of MS Office.