Events Manager
Mauna Lani
- Waimea, HI
- $65,000-75,000 per year
- Permanent
- Full-time
- Create menus, event proposals, contracts, Banquet Event Orders, catering resumes, and daily event reports.
- Actively prospect and solicit, develop, and maintain social catering accounts through telephone, personal sales calls, on-site entertainment, entertainment, FAM trips, trade shows, etc.
- Finalize the requirements of catering and group events while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Prepare for and lead weekly BEO and Resume review meetings.
- Supervise the execution of banquet events and corporate events. Review all function space with the event team. Ensure the satisfaction of the client at the outset of all events.
- Find solutions to the inevitable challenges and glitches that arise while groups are on the property and keep the Executive Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
- Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments.
- Make timely and impromptu decisions, which balance the client’s needs with the financial, safety and staffing goals of the hotel.
- Identify new markets and business opportunities to increase sales.
- Exhibit a professional demeanor through appearance and by maintaining a positive attitude toward all team members and guests.
- Implement all sales action plans related to the market areas as outlined in the marketing plan.
- Participate in sales calls with members of the sales team to acquire new business and/or close on business.
- Present to greet all clients in advance of events, lead per-conference introduction of clients to the team, check-in with them daily during on-site, and be present to review the final billing and conduct post-conference interviews.
- Develop strong relationships with the property front office team and food & beverage and culinary team to ensure working in unity and always striving to achieve the same goals.
- Assess additional training needs based on data gathered and interaction with the sales team from property visits.
- Develop relationships within the community to strengthen and expand customer base for sales opportunities.
- Four-year college degree or equivalent education/experience.
- Proven success in a similar role, prefer 4 years of Catering, Event & Wedding experience in a luxury market.
- Experience in hotels/resorts or event planning is required.
- Hours will flex based on event execution and site inspection requirements.
- Weekends are mandatory when events are on the property. Also, when social function site inspections will need to be conducted over weekend periods.
- Previous experience with Delphi
- Innovative, results-driven with a desire to exceed customer expectations.
- Exceptional business acumen with attention to detail, forecast accuracy, budget preparation.
- Focused on revenue generation with differentiating strategies.
- A leader and active member of the team, handling high profile catering and events. Willing to roll-up their sleeves to make things happen.
- Ability to independently solve problems with several variables. Ability to create, negotiate and defend contracts, addendums, and other contractual obligation documents.
- Travel domestically to promote collections at trade shows or regional sales missions.
- Travel for internal sales and marketing meetings.
- Travel to assist with limited on-site coverage as needed.
- Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 35 pounds.