Information Technology Specialist
- Madison, WI
- Permanent
- Full-time
- Actively diagnosing and responding to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up. Provide both in-person support and support for remote team members.
- Training team members in the use of equipment, software, and building security.
- Supporting Microsoft products like Office365 and a variety of vendor applications.
- Configuring and supporting Android and iPhone cell phones.
- Assisting our team by providing audio/video conference support for presentations and meetings.
- Interacting with vendors to facilitate repairs of hardware (e.g., laptops, printers, etc.).
- Managing our inventory of hardware and software assets.
- Supporting installs or upgrades of software and devices.
- Performing system administration for various tools and platforms.
- Documenting IT processes, workflows, and producing system documentation.
- Rolling out the red carpet for new team members with equipment setup, deployment, and orientation.
- Assisting with network and service room maintenance as needed.
- Working closely with our Director of IT and Managed Service Provider on escalated issues and projects.
- Traveling to satellite office and Furnished Model locations.
- An associate degree in information technology, computer science, or related field preferred.
- 1+ years of experience in a technical support role is required.
- Basic knowledge of IT systems, including Windows operating systems, networking concepts, and hardware/software configurations.
- Exposure to Microsoft 0ffice 365 and Azure environment administration is preferred.
- Relevant certifications (e.g., CompTIA, A+, Network+, etc.) would be a plus.
- Demonstrated organizational skills with a keen eye for detail.
- Proven ability to juggle multiple priorities while maintaining a positive attitude.
- Strong interpersonal and teamwork abilities, with a knack for collaborating with diverse personalities.
- An eagerness to learn and implement new technologies and methodologies.
- A solutions-oriented mindset with a passion for process improvement.
- Proficiency in diagnosing and resolving basic computer technical issues.
- Flexibility to accommodate business needs, including working outside regular business hours.
- Excellent analytical and problem-solving capabilities.
- Self-motivated and capable of working independently with minimal supervision.
- Possession of a valid Wisconsin driver’s license with reliable transportation.