Portfolio Solutions Engineer
NICE Systems
- Los Angeles, CA
- Permanent
- Full-time
- Deliver demonstrations that align the NICE portfolio with the customer's business challenges
- Identify all functional and technical challenges of assigned accounts
- Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
- Influence and educate clients that NICE's solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
- Lead in all technical aspects of the sales process.
- Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
- Actively contribute to a team approach with account executives and overlay teams.
- Provide product feedback and suggestions to Product house.
- Able to promptly respond to functional and technical elements of RFIs/RFPs
- Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics
- Travel requirements: 50%
- 10+ years of experience
- Exceptional presentation and demo capabilities
- Experience customizing and building the storyboard for demos and POC
- Demonstrated success in achieving strategic deal wins
- Ability to manage multiple, complex sales opportunities simultaneously
- Ability to communicate from C-level executives down to Agent/Front Line level employees
- Self-motivated, highly organized and team-oriented
- Strategic thinker with a strong technical aptitude
- Additional Valuable Skills:
- Contact center technologies, WorkForce Manager/Management, Talent/HR Management, CRM or Business Intelligence experience
- Certifications and knowledge of cloud technologies (AWS, Azure, Google)
- Hardware platforms & Virtualization
- Vertical market selling experience including Banking, Insurance, Telcos, Healthcare, Travel, and others