Technical Support Specialist
FrankCrum
- Clearwater, FL
- Permanent
- Full-time
- Maintains help desk system data, recording requests from users, maintaining current status, performing follow up and escalation as needed. Contribute to the help desk system knowledge base to promote self-service.
- Performs work on network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department.
- Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps.
- Provides first level of support for Exchange 2010, including Outlook setup, troubleshooting and Mailbox creation, as well as for digital and IP phone systems.
- Performs Active Directory access administrator duties such as setup of new user accounts, password reset, and deleting terminated user accounts.
- Works with co-workers to research problems and find solutions.
- Consults with client and staff to implement and support remote check printing setup.
- Documents system processes for hardware group when needed.
- Provides training to FrankCrum employees on basic office applications such as word, EXCEL, Outlook, and Power Point when necessary.
- Researches and evaluates new products and attend training sessions and seminars to further knowledge.
- Performs basic system administration work on various systems.
- Health Insurance is zero dollar paycheck cost for employee's coverage and only two-hundred-twenty-five dollars a month for family!
- Dental and Vision Insurance
- Short Term Disability and Term Life Insurance at no cost to the employee
- Long Term Disability and Voluntary Term Life Insurance
- Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
- 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
- Employee Assistance Program at no cost to the employee
- Flexible Spending Accounts for Medical and Dependent Care Reimbursement
- Health Savings Account funded by FrankCrum
- Paid time off and holiday pay
- Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
- PTO cash out
- Tickets at Work
- Access to the Corporate America Family Credit Union
- Employee and client referral bonus programs
- Paid volunteer time