IT Service Delivery Lead - Heritage

M&G

Mumbai, Maharashtra
Permanent
Full-time

21 days ago

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. The company has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities.The IT Service Delivery Lead will proactively identify potential risks, lead efforts to mitigate them, manage vendor relationships, and ensure seamless collaboration between internal and external teams. This role involves overseeing the end-to-end IT service delivery process, managing a team of IT professionals, and maintaining a high level of customer satisfaction.We live by four behaviours at M&G Global Services and we ask all our employees to:

Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

M&G

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