CVM Specialist
Axpo
- Milano
- Tempo indeterminato
- Full time
- Customer base analysis, identification and monitoring of business critical clusters
- Progressive analysis of main customer base KPIs: churn, life-time value, ARPU, customer satisfaction etc.
- Supporting the maintenance and evolution of the predictive data models, in cooperation with Big Data Analysis department.
- Supporting the definition and implementation of actions (specific CB offers, promotions, gifts) and campaigns, in terms of churn prevention and customer value increasing.
- Monitoring of the overall customer experience, to identify improvement opportunities and set up related actions
- Support in implementation of new customer journey communications
- Strong analytical skills
- Passion for innovation, digital world, start-up
- 2 - 3 years of experience in a similar role
- Knowledge and use of SQL language and query is highly appreciated
- Excel heavy user
- Good use of power point
- Good level of English