Operations Service Manager (Hebrew speaking)

Trax Retail

Budapest
Állandó
Teljes munkaidő

15 napja

Description:Join us as an Operations Service Manager in a diverse, successful, international tech unicorn and work with the world’s most loved consumer brands like Coca-Cola, Nestle, Unilever, P&G and Heineken!About TraxTrax’s mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax’s retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Many of the world’s top CPG companies and retailers use Trax’s dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit .Responsibilities

Own overall relationship with clients in scope, which includes: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with our solutions
Conduct frequent (weekly, monthly, quarterly) reviews with customers to refresh platform knowledge, identify problem areas and increase engagement
Advocate customer needs and issues cross-departmentally
Master all Trax systems relevant to the clients in scope
Identify potential risks and upsell opportunities thanks to reliable datamining and communicate to the relevant internal stakeholders
Ensure comprehensive end user support on own projects
Continuously and independently monitor KPIs and undertake any necessary adjustments; immediately escalate any issue to the Head of Delivery or anyone appointed

Minimum Qualifications

Previous working experience in a customer facing role (e.g. Account Manager, Customer Success Manager)
Advanced Excel knowledge
Adequate analytical and problem solving skills
Customer oriented mindset and can-do attitude
Great communication and presentation skills
Fluent English and Hebrew knowledge (both spoken and written)

Preferred Qualifications

Russian/French/German/Spanish knowledge is an advantage

What we offer

Working on state-of-the-art technology with an international team
Wide range of fringe benefits: cafeteria package, performance bonus, home office allowance
Hybrid working model
Career path internally
Learning & development opportunities

Trax is committed to a diverse, inclusive, and equitable workplace where all team members, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. We are committed to a nondiscriminatory approach and maintaining an inclusive environment with equitable treatment for all.About Trax:Requirements:

Trax Retail

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