IT Help Desk Analyst--Level 1

Vaco

  • Bannockburn, IL
  • $22.50-27.50 per hour
  • Permanent
  • Full-time
  • 13 days ago
  • Apply easily
This position is located based out of Bannockburn, Illinois. Remote workers or those requiring relocation need not apply.PRIMARY RESPONSIBILITIES:Resolve complex application/technical issues;Needs the ability to adapt and pick up new technology rapidly;Must be able to troubleshoot and understand upstream and downstream dependencies;Candidate will be an internal escalation point for the Support team;Must be able to be a team player and work within a small team environment;Respond to requests for systems assistance via phone or electronically through tickets;Document, track and monitor problems to ensure timely resolution;Research questions using available information resources;Must be able to and willing to provide phone support to remote clients;On call phone support is a shared responsibility of the support team;Advise users on appropriate action and follow standard help desk procedures;POSITION REQUIREMENTS:Bachelors degree in (Business Management, Computer Science, or related discipline) or equivalent experience;SQL experience: must be able to understand, execute and use pre-built scripts;Great phone demeanor and strong customer service skills – possess a passion for helping first;Must be familiar with multiple browsers and how to troubleshoot issues within them;Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook);Strong and effective customer service skills, interpersonal, and conflict management skills;Strong organization, planning, communication, diplomacy, and presentation skills required.Core Values:
Candidates must consistently demonstrate and foster the following core values behaviors during all interactions with franchisees, employees, vendors, and other business partners. Core values are the key behaviors that determine our decision-making at company:
Be Open and Positive: Approachable, Fun, Unflappable, Kind, Empathetic
Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
Do the Right Thing: Honest, Ethical, Tell the Truth
Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented
Benefits:
Competitive base salary and bonus program
Comprehensive health insurance plans (medical, dental, vision)
Company paid basic life and accidental death and dismemberment up to $250,000
Voluntary benefits including short-term and long-term disability, supplemental life insurance, accident insurance, long-term care insurance, flex spending and dependent care, and pet insurance
401(k) retirement plan with a company match
Paid time off
Health club reimbursement
Attend and support our annual franchisee and branch leadership conferences
Career growth opportunities and ongoing training

Vaco