Senior Operations Manager
Hertz
- Durango, CO
- $65,000 per year
- Permanent
- Full-time
- Assists the Airport (Assistant) General Manager for the delivery of profit for the airport location.
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Ensures achievement of profitability while protecting the value offering
- Actively fosters a culture that provides the “Best in Class” Customer Service
- Constantly champions productivity improvements via employee involvement and accountability
- Responsible for building, managing and developing talent effectively within the Organization in order to foster a high performing culture and holds all location management accountable for the effective management of their teams
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive
- Schedules and supervises the management team as well as the non-exempt frontline employees at the site - a responsibility that may be delegated, but remains the ultimate responsibility of the Senior Operations Manager or the Assistant General Manager, depending on size of location
- Manages the airport and assigned locations/geographic areas when the General Manager is not present
- High School Diploma Required
- Bachelor's Degree highly preferred
- 1-3 Years prior experience as a Manager
- Experience in car rental, hospitality, or tourism a plus
- Result orientation with demonstrated history of success
- Demonstrated ability to direct and motivate teams as well as identify and grow talent
- Demonstrated ability to work effectively with Senior leaders
- Up to 40% off any standard Hertz Rental
- Take advantage of Hertz negotiated discounts (travel, tickets, electronics, food, fitness)
- Credit Union
- Health & Wellness benefits
- Tuition Reimbursement
- Pet Insurance
- Paid Parental Leave
- Career Growth with hands on learning