Telephone Coordinator/Parts Cashier
Ourisman Chevrolet & Mitsubishi of Marlow Heights
- Temple Hills, MD
- Permanent
- Full-time
- Competitive Compensation
- Career Growth
- Mentorship Program
- Paid Training
- Medical, Dental, Vision
- Life and Disability
- 401 K
- Paid Vacation
- Saturday Lunches
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Receive cash, checks and credit card payments from delivery drivers and record the amount received from each delivery driver
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
- Experience with Microsoft Office suite is a plus
- Available to work flexible hours on weeknights & weekends
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance
- Clean driving record