Customer Service Representative
CRH
- Hood River, OR
- $20.00-22.00 per hour
- Permanent
- Full-time
- Medical/Dental/Vision/Prescription
- Generous Paid Time Off
- 401k with 5% company match & profit sharing
- Annual Merit Raises
- Potential for Overtime
- Professional Development Opportunities
- Training Provided
- Tuition Reimbursement Program - We'll assist with continuing education that aligns with your career goals.
- Employee Assistance Program
- Company Paid Life Insurance
- Short- & Long-Term Disability
- Company Discounts on products, goods, services, electronics, automotive, travel & more!
- Providing a high level of customer service to both internal and external customers.
- Cash handling procedures which include receiving and logging cash from C.O.D. sales and gravel tickets, and balancing and maintaining the cash box.
- Schedule, dispatch, and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company.
- Working alongside truck drivers and team members to ensure delivery of high-quality products for both rock and concrete sales.
- High attention to detail to accurately record delivery and product information into dispatch system.
- Ability to negotiate delivery times with customers. As proficiency is gained, may coordinate and schedule deliveries of aggregate and/or concrete products to construction and residential sites.
- Ability to efficiently handle a high volume of calls.
- Ensuring efficiency of weighing trucks across scale.
- Monitoring load sizes of company trucks.
- Communicating with loader operator and batch plant operator via two-way radio to accomplish the loading of pick-up customers.
- Traveling between various work site locations (local) as needed.
- Regular and timely attendance.
- Promptly communicate with supervisors on any flaws in material.
- Take action to avoid potential hazards or obstructions.
- Other tasks and duties as assigned to meet business needs.
- Participate in and promote an inclusive work environment.
- Must obtain a valid Drivers' License.
- Excellent organizational, customer service, and telephone skills.
- Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
- Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
- Detailed-oriented and thorough in all duties and able to work extended hours when needed.
- Proficient with Microsoft Windows applications.
- Strong written and oral communication skills with high attention to detail.
- Ability to work well in a high stress environment.
- Ability to perform well in a small team environment.
- Ability to handle problems as they arise in a professional and courteous manner.
- Safety minded professional who demonstrates good performance, attendance, and punctuality.
- Must pass pre-employment physical exam and pre-employment controlled substance testing.
- Demonstrates the ability to work overtime and varying shifts including early mornings, late afternoons, and weekends as needed.
- Demonstrates the ability to conform to and maintain company or state rules and regulations.
- One to two years related experience in customer service field.
- Trucking and construction related industry experience.
- Bilingual (English/Spanish) - Ability to speak, read, and write fluently.
- Ability to navigate various GPS systems.
- Familiarity with our local delivery areas.
- Office setting
- This position is largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers.
- To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation.
- Ability to sit and stand for extended periods of time.
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion