Customer Manager (Hybrid, DC Region)
TCG, Inc.
- Washington DC
- Permanent
- Full-time
- Lead cross-functional teams, managing new IT requests through the governance process
- Analyze and establish system information requirements in support of new IT requests
- Assist others with analysis and evaluation and with the preparation of recommendations for improvements, optimization, and development, in the following specialties: information systems, networking; telecommunications, automation; communications protocols, risk management, software; lifecycle management, and software development methodologies
- Apply principles, methods, and knowledge of the functional area of capability to specific task order requirements
- Evaluate analytically and systematically problems of workflows, organization, and planning and develop appropriate corrective action
- Provide daily supervision and direction to staff
- Manage and maintain contractor interface with the senior levels of the customer's organization. customer and contractor
- Consult with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules, costs, and contractual obligations
- Establish and maintain technical and financial reports to show the progress of projects to management and customers
- Organize and assign responsibilities to team members, oversee the successful completion of all assigned tasks, and assume the initiative and provide support in areas of need to government personnel in support of the PWS
- At least 10 years of professional experience with a minimum of 5 years of experience with Project Management
- Experience working with internal and external customers to identify IT solutions to their expressed needs
- Experience with current and emerging technologies across multiple domains including network, database, endpoint, virtual computing, and cloud computing
- Experience with technical designs, frameworks, and implementations
- Experience with information technology best practices
- Experience with project management, specifically managing multiple, concurrent project
- Experience working in a team-oriented, collaborative environment
- Experience leading CFTs
- Scrum training and certification preferred (CSM, etc)
- PMP preferred
- Bachelor's Degree preferred or 10 years of experience in place of degree