Client Relationship Manager
Marsh McLennan
- Abu Dhabi
- Permanent
- Full-time
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 28 days annual leave, medical cover, life assurance, employee assistance program, plus a range of flexible benefits including cycle to work, dental insurance, health assessments plus many more..
- Lead relationships with both existing and new MMB clients, formulating regional benefits strategies.
- Develop an in-depth understanding of the regional benefits landscape.
- Foster strong client relationships, comprehending their business and employee benefits philosophy.
- Serve as the primary point of contact for benefits inquiries from MMB clients globally.
- Conduct benefits benchmarking against market standards and peer groups.
- Produce quarterly claims analytics reports, identifying trends and cost drivers to support cost containment measures.
- Manage the renewal of insured benefits programs and aid in communication to employees.
- Gain a deep understanding of insurers' service propositions and capabilities to provide well-informed recommendations to MMB clients.
- Cultivate and maintain robust relationships within the insurance market.
- Engage in discussions with underwriters regarding claims and funding for MMB clients.
- Participate in negotiations on insurer service level agreements for individual MMB clients.
- Identify prospects through individual relationships, research, and referrals.
- Explore opportunities for expanding within existing clients.
- Collaborate with other organizational practices to facilitate cross-selling opportunities.
- Process Compliance & Financial Targets:
- Adhere to internal servicing guidelines to ensure excellent customer service.
- Ensure the accuracy of policy contracts and client documentation.
- Maintain compliance with policies and regulatory requirements.
- Achieve individual retention and new business targets.
- Record and report revenues on a monthly basis.
- Lead, motivate, and train team members, emphasizing best practices.
- Maintain proactive communication with internal and external units globally.
- Generate innovative ideas and proactively address outstanding issues.
- Undertake assigned tasks and projects as directed by senior leadership, meeting agreed-upon timelines.
- Technical experience in Employee Health & Benefits
- Market knowledge
- Communication skills
- Analytical skills
- Negotiation skills
- Solid analytical skills
- “Thinking outside the box” mindset
- Future-thinking in terms of the way EH&B operates and what can be done better for our clients to be at the forefront