Operations Admin
DSI Systems
- USA
- Permanent
- Full-time
- Day-to-day Admin responsibilities of key application systems
- Oversee user access, setup, and permissions for National Retail team applications and call center
- Update user roles, permissions, and skilling in NICE contact center platform
- Perform routine quality control and audit reviews to ensure accuracy and compliance
- Maintain accurate store records in the Repsly system as a back-office user including custom fields and place tags
- Audit sales team order entry for campaign attribution
- Various quality control projects requiring scrutiny of data to troubleshoot and identify improvement opportunities
- Pull data and build reporting on key initiatives and quality control findings
- Collaborate with members of management to define, document, and implement new processes
- Bachelor's Degree in business related field, or equivalent experience
- Passion for detail with effective verbal and written communication skills
- MUST be proficient in Excel
- Previous exposure or usage of Domo, Zendesk, Repsly, and the NICE inContact a plus
- Strong technical skills and proclivity for alignment and accuracy
- Energized by completing tasks and supporting internal departments
- Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within!