District Manager, South Florida and Puerto Rico - Tommy Hilfiger
PVH
- Warren, NJ
- Permanent
- Full-time
- Develop Store Managers and or Market or Area Managers to accomplish district’s objectives through recruitment, selection, coaching, career and succession pathing, retention and motivation
- Ensure attainment of sales, payroll, operating expenses and inventory shortage goals for district
- Meet or exceeds customer service objectives with emphasis on store team coaching and follow-up
- Ensure that merchandise is maintained to company standard, with emphasis on allocation, presentation, restocking and recovery
- Act as a liaison between stores and corporate office
- Help to set priorities and direction for district
- Understand TH culture, ensures compliance with the brands core values, operational standards as well as TH’s mission, vision, and strategic priorities
- Additional responsibilities as assigned by Zone VP
- Ensure TH customer service standards are being met and modeled
- Adhere to Human Resources standards following general practices, minimizing exceptions and remaining objective
- Recruit, selects, hires and develops diverse management level talent for the district
- Fill open positions with qualified candidates utilizing 30 days as goal and maintaining a talent pool
- Assess, develops, educates, mentors and provides timely feedback and coaching on a regular and consistent basis
- Hold teams accountable for achievement of results
- Manage conflict
- Empower and involves team in decision making process while guiding process
- Receptive to feedback and fosters dialogue around solutions
- Lead by taking calculated risks and manages through change and adversity
- Maintain confidentiality and meets own commitments
- Share vision and plans execution of districts strategy in alignment with corporate, zone and regional initiatives
- Is responsible for setting and attaining district sales and expense management goals
- Responsible for meeting payroll goals
- Drive quantifiable performance (LY, Plan, UPT, Conversion, Leverage, Inventory Internal and External Operational Assessments)
- Educate store teams on reports, analysis of business trends and inventory opportunities
- Analyze business reports consistently and develop strategy to maximize financial performance
- Prioritize workflow through successful planning and time management
- Understand and comply with all company policy, procedures and operations
- Maintain the highest level of security and safety awareness within the stores
- Responsible for maintenance of the physical appearance and cleanliness of stores within district
- Recognize problems, analyze causes, and generate alternatives and solutions
- Adhere to deadlines; conducts pilots and provides pertinent feedback when necessary
- Track and check for compliance of all company assigned training within the district
- Recommend ideas to improve standards and processes
- Demonstrate ability to convey company expectations
- Ensure execution of all pricing strategies to achieve gross margin goals
- Ensure that all stores in the district are merchandised according to visual guidelines; understands and holds teams accountable to the standards that are outlined by the store concept and the VMCS
- Educate the team on assessing visual directives and substituting product as needed; coaches teams to drive sales opportunities through adjustments to product placement
- Communicate observations and opportunities regarding quality control through proper channels
- Partner when necessary to manage store inventories
- Ensure timely planning and execution of store seasonal concept
- Ensure all managers can clearly articulate the company’s brand positioning
- Ask probing questions
Human Resources:
- Proven ability to network and maintain talent pool for recruitment; select and develop store management teams; develop bench strength; coach and counsel; persuasively argue a point of view without losing objectivity
- Ability to function as a role model during all store visits, ensuring that the customer remains the top priority; ability to respond in an empathetic way when dealing with customer complaints or needs
- Ability to organize, delegate, prioritize, meet deadlines, hold team accountable and follow-up on all activities within the district
- Proven ability to challenge and motivate management teams in an atmosphere of mutual respect by supporting TH brand core values
- Knowledge of visual standards and techniques; ability to implement and interpret according to store floor concept and VMCS principles and standards. Able to individualize for stores as needed
- Demonstration of strong verbal and written communication skills to corporate and direct reports; ability to express and logically articulate point of view while reinforcing company initiatives and values
- Ability to analyze business trends and function within payroll, shortage and controllable expenses to maximize district performance and profitability
- Ability to assess market, share information with corporate and store teams and translate into an impact to overall district business