Job DescriptionMédecins sans Frontières SuisseDescriptionContext & MissionMédecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).Médecins sans Frontières (MSF) has developed its own ERP system named UniField to cover its Finance and Supply activities and processes in the field (operations in 60 countries).UniField's first deployments started in January 2015 and is now deployed on more than 400 locations and is used by more than 3800 active users.UniField is a fully functional ERP relying on both:
Local autonomous installations allowing for offline use
A central synchronisation server allowing for data exchange between installations whenever internet connection is available
MSF has put in place a structure “UniField Intersection Application Management Team” commonly called the Core Team, to provide operations support and to ensure the maintenance and the evolution of the application for all the MSF sections using the ERP for their field of operations (currently 4 MSF sections)Reporting to the UniField Board, the Head of ERP Support and Development UniField is responsible for the management of the Intersection Application Management Team and the services provided to the MSF client sections.ResponsibilitiesEnsure an effective service delivery to all MSF client sections related to the support, maintenance and development of the customized UniField ERP tool regarding Finance, Supply Chain and IT business domainsDefine the overall support and development strategy
Define the support and development methodology and organisation
Define the application life cycle and the release strategy
Ensure coherence between client expectations and development of the tool
Define clear SLA regarding the Application Management Team services
Represent the Application Management Team in all intersectional platforms
Answer, participate and work with the UniField Board of directors to define UniField scope and strategic vision. Execute any tasks assigned by the Board.
Participate and work with the Finance, Supply and IT intersectional Business Requirements Committees to define the tactical plan and guarantee the overall coherence of the UniField developments and their alignment with the business processes
Ensure the operational plan is implemented by the Core Team Business Analysts within their related intersectional Business Requirements Managers working groups
Coordinate with the business the regular production of an end-user satisfaction survey
Deliver progress / activity reports to all stakeholders
Promote UniField to all other relevant actors / potential stakeholders
Manage and support projects
Manage and coordinate all UniField internal projects related to new functionalities from the design phase to the release into production with the support of the Business Analysts
Support any external projects related to UniField such as being a member of projects' Steering Committees, projects' Core team, projects' task forces, RFPs team…
Manage the UniField Application Management Team
Manage the Core Team composed of Business Analysts, Support Officers, Data Analysts and Developers in their daily activities and from their remote places
Act as an operational Manager, advise, follow, support and back up Finance, Supply and IT team members
Review tickets with the team, ensure relevancy of the functional requirements and their management into release
Challenge the business/clients requirements when necessary
Act as the IT Manager
Coordinate the Intersectional IT working group
Manage all IT requirements and IT functions to be developed in UniField
Manage all IT incident tickets with the support of the ERP Support Officer
Ensure the running of UniField Data warehouse and Business Intelligence services with the support of the Data Analyst
Is responsible of the administration of all internal tools (Ticketing system, Teams workspaces, Password tools…)
Budget Management
Establish and follow up the Application Management Team budget
Validate and follow up invoices
Calculate and validate the cost rebilling to all MSF client sections
Documentation knowledge management
Ensure UniField documentation remains up to date for the Board, Breqs, BRM and Core team
Be the guarantor of the knowledge retention within the team
NoteThis position implicates the capacity to analyse, synthetise and model the requirements of a large IS project, to coordinate the needs of the 4 MSF operational centers (OC) at an organisational and functional level, to design and develop complex information systems, to develop an innovative vision and anticipate future needs.This project is particularly important for the MSF movement: the 4 Operational Centers (Amsterdam, Brussels, Geneva and Paris) cooperate intersectionally in order to develop common IS tools to support their operations. These new generation tools will be designed to have a life expectancy of over 15 years.The situation requires a particular engagement from the person in charge, given the complexity of the project, the expectancy of the various MSF Intersectional platforms and of the users (operations), the implications of this project for the administrative management of the operations of the whole MSF movement.Furthermore, this position requires specific communications skills and a high commitment to represent the Support Team in the various OCs, at an MSF Intersectional level and with all stakeholders.Your ProfileEducation
University degree (bachelor/master) in either Supply Chain or Finance
Or
University degree (bachelor/master) in Computer science with strong working experience in Finance and/or Supply Chain
Experience
Strong experience working in Finance and/or Supply Chain Management business areas
Experience in Application deployment, support and development
Experience as Project manager and/or managing and running a team, preferably in an IT support structure
Extended UniField experience and MSF processes, is a strong advantage
Expertise in software developments iterative methods (Agile Scrum)
Strong knowledge in Finance and/or Supply Chain Management business areas and ability to learn and master both
Knowledge of SQL and Relational Database Management System a strong advantage
Knowledge of BI tools such as Power BI a strong advantage
Knowledge of server infrastructure a strong advantage
Languages
English (strong oral and written skills)
Fluent French a strong advantage
A third language is an advantage
Personal Abilities
Excellent communication skills and diplomacy
Strong managerial skills and team spirit
Strong analytical and organization skills
Initiative and capacity of innovation
Flexibility
Strong motivation for working in humanitarian sector
Terms of Employment
Full-time position 100% (40h/week)
Open-ended contract
Working place: Position based in any MSF Operational Center office using UniField (OCG, OCA, OCP, OCB)
Ideal start date: September 2nd, 2024
Salary depending on the OC contracting / country of residence
How to applyCandidates submit their application following the requirements: CV 2 p. max. - letter of motivation 1p. max. - in French or English.Deadline for application is June 2nd, 2024.We reserve the right to close the position early if we consider the number and quality of applications received to be sufficient.The applications will be treated confidentially.Only short-listed candidates will be contacted.Only applications submitted on our recruitment platforms will be considered.Please note that we do not wish to use the services of recruitment or placement agencies.At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together for the social mission of MSF to create better outcomes for our patients and the communities we work with.We welcome applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference checks.