Customer Service Specialist
TruAdvantage Team
- York, PA
- Permanent
- Full-time
- Keep track of customer accounts and make updates with new account information as necessary
- Create records of customer interactions and follow up to ensure all questions have been answered
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Display strong communication skills, active listening skills, and personal skills
- Strong knowledge of customer interface and interaction
- High school diploma, G.E.D. or equivalent
We are a growing and progressive real estate team based in York, PA with collaboration partners across the United States. Our sales team and support personnel have achieved some of the highest honors in the residential real estate industry. Our team is the Best of Zillow and we are one of Zillow's highest-level partners in their Flex program. We are coached by some of the top coaches in the real estate industry. Our team coaches with and trains within the Sandler Sales Institute. Ongoing consistent skill-building, sales training, and personal growth are critical to the success of our team. We have a proven sales system with an abundance of leads. Our employees and team members are willing and open to non-traditional and new ideas about how to successfully sell homes and have a mindset that allows for significant growth. Hardcore accountability and integrity are a requirement for becoming a member of our team/family.