Group Rooms Coordinator
Omni Hotels & Resorts
- Corpus Christi, TX
- Permanent
- Full-time
- Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
- Attend weekly group pick-up meetings
- Run group arrivals lists daily for future arrival dates, and no-show reports daily.
- Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
- Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
- Report to the Revenue Manager
- Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.
- Complete Group Commission Report, after group’s departure.
- Monitor room type availability daily.
- Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
- Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
- Complete competition rate analysis as needed.
- Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
- Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
- Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
- Assist in completing all fax and email reservations.
- Research outstanding Travel Agent Commissions for groups.
- Research and charge for all no-shows, cancelations, and deposits.
- Perform other duties as required.
- Knowledge of four-diamond / four-star customer service standards
- Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
- Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
- Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)
- Proficient computer skills on Microsoft Office, Excel, and Word
- Excellent and professional communication skills
- Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment.
- Ability to multi-task while working on up to 50-60 future groups.