Office Services Workflow Coordinator - Mon - Fri 9am-6pm
Williams Lea
- Houston, TX
- $19.00 per hour
- Permanent
- Full-time
- Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Additional Employee Perks and Discounts
- *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
- Assist the team in completing large jobs i.e. large numbers of reprographics requests, or high volumes of incoming/ outgoing mail packages
- *Ensure team provides outstanding service to clients, while building strong customer relationships.
- *Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
- *Produce required reports on schedule.
- *Provide job intake services as prescribed by manager.
- *Read, interpret and understand all print request emails and forms.
- *Communicate with manager and client on job or deadline issues.
- *Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction.
- *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
- *Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed.
- *Make sure that team is following standard operating procedures at all times.
- *Train new employees on policies and procedures.
- Handle sensitive and/or confidential documents and information.
- Maintain all logs and reporting documentation as required.
- Additional duties as required by client and manager, including but not limited to set-up conference rooms including audio/visual equipment, furniture configuration, fax and messenger services and food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in.
- Must be able to lift up to 50 lbs. on a regular basis.
- Will assist with month end reports
- Report any facility issues to manager
- Must have good organizational skills.
- Professional telephone demeanor.
- High school diploma or equivalent experience.
- Minimum of three years office service office services experience preferably in a legal, banking or large corporate environment.
- Experience directing workflow.
- Skilled in the use of fax, mail, phone & and/or digital reprographics equipment.
- Familiar with general fax, mail and reprographics procedures
- Ability to handle sensitive and/or confidential documents and information.
- Ability to make independent decisions and use problem-solving skills.
- Capable of demonstrating exemplary work ethics and professionalism at all times.
- Ability to work in a fast-paced team environment.
- Attention to detail with emphasis on accuracy and quality.
- Ability to prioritize work to balance multiple projects and deadlines.
- Ability to cultivate and maintain effective working relationships with clients, team members, manager and others through excellent verbal and written communication skills.
- Exceptional customer service skills.
- Intermediate computer skills required.