At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.Job DescriptionJob type: Full-time, Fixed Term ContractLocation: Arklow, Co.WicklowThe successful candidate will be responsible for assisting the team in admin tasks as they analyze transactions and to proactively identify patterns of fraud or unauthorised card usage whilst maintaining compliance with the Card Association requirements and standards.Key Responsibilities:Frequently communicates with merchants, Issuing Banks, Card Schemes and other associated parties to validate that charges are authorized by the cardholder;Works directly with merchants processing activity records on a daily basis;Provides customers with information about their accounts, correcting account errors, answers questions about policies and procedures and providing information about related company programs and services;Generating reports for fraud analysisGenerating letters to customersTransaction searches to identify unauthorized useWork closely with Credit, Collections, RAM and other business unitsKeeps abreast of current or changing trends within the market or industry.Build strong and positive relationships, share understandings and best practice with other business areas of Elavon.Knowledge / Skills / Experience required:Banking experience necessary; minimum 2-3 years’ experienceThird level qualification required.Sound understanding of card scheme requirementPerson Specifications:Effective management of time and priorities;Strong Excel skills requiredStrong analytical skills;Ability to meet deadlines and works well under pressure;Ability to identify when an issue requires escalation;Excellent written and oral communication skills;Self -starter who works effectively on their own initiative and ability to take responsibility for own workload;Ability to work independently on assigned projects but also to provide key input into dynamic team setting;Service Excellence;MS Office proficient;Technical skills required#LI-SI1If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our .Benefits:We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
