Shop Supervisor (m/ž)

• Responsible for smooth operation of Hard Rock retail shops
• Making proficient sales transactions - using a point-of-sale system
• Handling cash and other forms of payment
• Providing accurate information about prices and services to the clients
• Responsible for monthly inventory control and reporting
• Maintaining the stock of the sales assortment at an adequate level
• Responsible for the financial operation of the shop
• Maintaining proper cash register balance
• Supervising and ensuring excellent customer service by team members
• Creating shift schedule for team members
• Responsible for operational problem that may raise
• Ensuring that the work environment is safe, secure and pleasantly set up
• Mentoring and teaching staffs on suggestive selling using proven techniques (i.e., related items, higher-quality items, transitional phrases)
• Display of goods according to brand standards
• Maintaining proper product stock levels – through retail pulls & inventories
• Solving client needs in a professional, fast and efficient manner
• Ensure great customer service at all levels
• Educating and attracting attention of all clients through product demonstrations
• Accommodation requets for larger group of tourist
• Keeping the store clean and tidy according to the brand standards

• Work experience in the same or similar jobs is required
• Excellent knowledge of English is needed. Knowledge of additional languages will be considered as an advantage
• Orientation in achieving excellent results
• Availability to work in shifts, including weekends and holidays as needed
• Professional appearance and attitude
• Proactivity, excellent communication skills and emphasize on soft skills
• Reliable, with high integrity and strong work ethic
• Punctuality and excellent organizational skills
• Dedication and desire to grow within our brand
• Eye for details and accuracy
• Mandatory driver's license B category

• A dynamic, positive and creative environment that enables growth and development in achieving your full potential
• The possibility of an indefinite contract, good salary and the opportunity for rapid career advancement based on performance
• A company that recognizes and invests in the career development and satisfaction of its employees
• Laptop, mobile phone and spending plan according to company policy
• 30% discount in restaurant Desetka, Kamenovo beach, BIP hotel, Šišarka restaurant, as well as discounts with numerous partners with whom we cooperate
• 20% discount at Supplement House
• 15% discount at Hard Rock Café Podgorica
• Discounted prices at The Capital Fitness Center in Atlas Capital Center
• Benefits when buying airline tickets with our partners, Air Serbia, Turkish Airline
• Participation in company teambuilding

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