Front Desk Security (3rd Shift)
Aeon
- Minneapolis, MN
- $18.00 per hour
- Permanent
- Full-time
- Must become closely acquainted with the property and its residents, vendors, etc. to foster a sense of community and home while maintaining professional boundaries.
- Have thorough knowledge and understanding of community rules and expectations, monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests.
- Must be able to take charge and direct others in emergencies as they arise.
- Compose comprehensive reports outlining observations and activities during your assigned shift.
- Administrative duties including assembling resident files, processing move-in and move-out paperwork, assisting Site Manager with recertification paperwork for existing residents and other duties as assigned.
- Answer/route all incoming phone calls, maintain a welcoming environment, answer general inquiries.
- Assist residents and effectively and professionally diffuse resident or visitor confrontations, while acting decisively in any crisis situation.
- Effectively and accurately communicate all housing requirements/criteria for incoming marketing inquiries.
- Maintain desk area and lobby to ensure neat and professional appearance.
- 1+ years of face-to-face security experience working directly with customer/client traffic is required.
- Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
- Experience working with vulnerable communities and/or communities experiencing chronic an persistent mental illness is preferred.
- Must have excellent verbal communication skills, exceptional phone etiquette and customers service skills.
- Proven ability to create and sustain positive resident relations while maintaining professional boundaries.
- Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines.
- Proven ability to work independently and on a team.
- Must be a resourceful, problem solving, relationship-building, seeker of excellence.
- Must have the ability to maintain prompt and committed attendance.
- Physical Requirements:
- Ability to lift up to 10lbs.
- Ability to reach above and below the shoulders.
- Ability to sit and stand for extended periods of time.
- Ability to complete daily tours between properties including but not limited to inspecting grounds, hallways, stairwell and apartment homes.
- Ability to file, open and close file drawers, and enter data into a computer for extended periods of time.
- Ability to withstand external weather conditions.