Host(ess)
TGI Friday's
- Mesquite, TX
- Permanent
- Part-time
- Greet incoming and departing Guests warmly with a genuine smile and eye contact.
- Uses visual cues to seat Guests in either the bar or dining area depending on their preference.
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
- Promptly answer incoming calls to the restaurant and provide appropriate service.
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate.
- Tend to special Guest needs and requests.
- Following all relevant brand standards to deliver Fridays Service Style.
- Is observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Identifying and handling special needs or requests from Guests
- Ensuring expedient seating of Guests
- Seating Guests in bar area or dining area
- Follows Fridays Service Standards for greeting Guests
- Consistently fulfill the Key Responsibilities and Accountabilities above
- Guest satisfaction scores
- Must be able to carry natural conversations with Guests without sounding scripted or intrusive
- Must be able to read menus
- Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
- Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc.
- Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
- Must be able to walk and stand during entire shift
- Must be able to reach, bend, stoop and wipe
- Must be able to articulate clear greetings and farewells to guests
- Must be able to understand requests for assistance
- Must be able to carry trays or supplies (10-30 lbs.)