Position OverviewUnder general supervision, is responsible for providing support services to victims and witnesses of felony crimes; maintains client/case contacts and records on all cases assigned; provides public education on victim/witness issues; performs supportive services defined as, but not limited to crisis intervention, assistance to and empowerment of the individual; advocacy/intervention with other systems the individual may encounter; and ensuring the rights (see ORC Chapter 2930) of those victimized by crime.Summary of Job DutiesProvide crisis counseling, information and referral services to victims and witnesses; provide specific services to victims of sexual assault and homicide; child victims and elderly victims;Communicate with public by phone and in person to assist with victim/witness issues such as victims' rights, victim compensation, case status, etc.;Serve as a liaison between victim/witness, police, and prosecutor;Assist clients through the criminal justice system;Ensure the rights of victims as defined by the Ohio Revised Code, Section 2930 - Victim Rights Law and the Ohio Constitution;Responsible for maintaining case/client records;Available to provide 24-hour services to clients in the form of rotating evening and weekend duty through on-call status;Interact with prosecuting attorneys, law enforcement officers, judges, social service agencies, other victim advocates and court staff in order to coordinate services for victims;Provide educational presentations to schools, groups, agencies, etc. on victim/witness services and issues.Minimum Qualifications and RequirementsKnowledge of office practices and procedures; knowledge of legal terminology; knowledge of crisis intervention techniques, the criminal justice system and court procedures; knowledge of social service agencies; ability to handle sensitive situations and information;must exhibit critical thinking and the ability to take action without immediate supervision; willingness to work irregular hours and provide 24-hour services when required; ability to do public speaking and knowledge of public relations; must demonstrate creative thinking and the ability to assist in the development of new procedures; ability to develop and maintain an effective working relationship with everyone; must possess skills in effective oral and written communication; attention to detail a must.MINIMUM QUALIFICATIONS DESIRABLE FOR EMPLOYMENTBachelor's Degree in the criminal justice, social sciences or related field; AND some training in crisis intervention-OR -Graduation from high school AND two (2) years experience in the legal system or a community service agency.NECESSARY SPECIAL REQUIREMENT: Valid Ohio driver's license.
