Branch Operations Assistant
IAA
- Houston, TX
- Permanent
- Full-time
- Provide a variety of customer support services through the mail, telephone, and direct personal contact
- Process orders and assignments
- Enter data into the computer system
- Reference pricing and delivery information
- Respond to customer questions, complaints, and requests
- Set up new records and maintain existing records
- Perform word processing assignments, filing, and related clerical duties
- Process all necessary paperwork in preparation for auction day, securing necessary approvals
- Follow well-established procedures and under the close direction of the supervisor
- Open to learning automobile titling
- Help with other office functions as needed
- Vehicle check-in by recording and filing information on vehicles being assigned to the facility
- Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction
- Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and storing them in the appropriate locations at the branch
- Assist visitors by providing appropriate guidance and directing them to the appropriate person for additional assistance
- Receive training in forklift/loader operation
- Immediately report all violations of company policy to a supervisor or manager
- Become an expert for entry-level Yard Attendants and Customer Service Representatives
- Able to communicate and work with customers & towers
- Basic computer skills
- Time managing skills
- Ability to work unattended
- Clear communication skills
- Professional and clean appearance
- Ability to function well as part of a team
- Must be willing to learn how to operate a forklift
- General mechanical knowledge of the makes and models of vehicles required
- Experience in the equipment rental or construction industry and related fields preferred
- Basic automotive repair skills preferred
- Previous forklift operating experience is a plus
- Must be able to lift and carry up to 75 lbs. and perform activities that involve stooping, bending, standing, and walking for reasonable periods of time
- Driver's License Required
- 18+ Age Requirement
- High School Diploma or Equivalent
- 0-2 Years of related experience