Resident Site Supervisor
Talent Discovery Pros
- Wilkes-Barre, PA
- Permanent
- Full-time
- Provides leadership and guidance to your Maintenance Shift Supervisors and your Resident Team.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include frontline supervision of interviewing, hiring, and training potential site team; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees as a part of the leadership team; addressing complaints and assisting in providing appropriate resolutions.
- To manage a team providing first class maintenance support to Our Customer; on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at our Customers location.
- It is expected that the holder of this position will possess proven experience of managing an on-site maintenance team that deal with electro-mechanical faults and preventative maintenance operations on automated materials handling equipment within a warehouse environment. Reporting to Maintenance Operations Manager, the Site Maintenance Manager will be eager and determined to succeed, though safety conscious in all activities undertaken, with a track record of owning problems and taking them through to successful completion. In addition, the manager may be required to respond to emergency calls.
- Provide complete customer satisfaction while enhancing the reputation of the Company
- Gain a reputation for rapid and effective support
- Help Manage site budgets and associated commercial activities
- Through direct reports match tasks with team skill-sets to ensure delivery of defined SLA
- Manage, as the on-site representative, all system improvements and installations
- Manage all training requirements, both technical and regulatory
- Develop on-site staff and resources
- Increase the scope and efficiency of the Company's support solutions
- Be an effective manager focused on team development
- Work against timeframes to complete reactive repairs
- Interact with on-site and off-site management keeping them informed of local issues and successes and addressing all concerns in a professional manner
- Provide leadership of Health & Safety considerations with regard to given tasks and be able to carry out risk assessments
- Help Provide monthly summary and detailed reports covering commercial and technical activities
- Improve the service level and optimize resource utilisation through adoption of industry best practices
- Manage the provision of quality support and maintenance services of all live information systems.
- Help plan and implement system security policy.
- Through direct reports manage and coordinate the daily activities of all personnel.
- Appreciation of Cultural Diversity
- Promote alignment of MHE maintenance objectives
- Resolve any resourcing issues beyond the control of the Maintenance Shift Supervisor
- Chair internal Maintenance Team review meetings
- Help manage process improvements to ensure that the delivery of service increases customer satisfaction
- Ensures that the Maintenance Team maintains an excellent level of customer satisfaction whilst providing acceptable level of commercial return
- Help develop and manage maintenance budgets and cost projections
- Help provide management of the supply chain and in particular ensure the cultural alignment of sub-suppliers
- Advise in the management of maintenance interfaces with the Companys nominated supplier(s) and sub-supplier(s)
- Ensure every team member fully understands the commercial implications of any decision they make
- Responsible for Quality, Health and Safety within the maintenance scope
- Monitor and update the MHE risk register
- Continually assess and resolve the supplier's resource requirements
- Production and maintenance of the MHE PPM work schedules
- Assist in the identification and monitoring of the MHE Maintenance Teams interfaces
- Liaise with the Customers Operations Shift Managers & the supplier's First Line Managers to ensure the safe and efficient management of the MHE scope of work
- Assess and report MHE progress and attendance at meetings
- Assist the MHE QA and HSE adviser in verifying adherence to all relevant standards and procedures.
- Approve revised MHE documents, drawings and correspondence prior to issue
- Management of the MHE and the Maintenance Cost Plan
- Monitor progress of associated sub-suppliers
- Ensure the timely supply of MHE maintenance hardware
- Assistance with MHE Quality, Health and Safety within the MHE maintenance scope
- Continuance of the MHE Health and Safety File
- Management and allocation of all spares inventory
- The custodian of the site escalation and grievance procedures related to the MHE maintenance scope
- Participate in work related performance improvement programmes
- Participate in work related training and individual improvement programmes
- Performs other duties as required that are commensurate with the role
- Degree in Business Management, Electrical and or Mechanical Engineering or equivalent work experience
- 5-10 years of verifiable progressive experience as Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineer that has led to Maintenance Supervisor or Maintenance Manager
- Verifiable experience providing leadership for repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems.
- Bilingual (English/Spanish) and or (English/German) preferred but not required
- Semi-Advanced to advanced technical understanding
- Weekends and overtime as required by workload
- Professional office etiquette is required at all times
- Up to 10% travel may be required
- Authorization to work in the U.S.
- Physical requirements may be: Sitting, squatting, walking, reaching out to arms length, reaching over-head, lifting between 50-100 pounds, and reading
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Corporate Social Responsibility including recycling, sustainability and volunteering