Patient Concierge
Simploy, Inc.
- Phoenix, AZ
- Permanent
- Full-time
- Schedule, coordinate and confirm appointments
- Manage patient scheduling for multiple locations and providers
- Educate patients on services and promotions offered, and what to expect during their treatment
- Conduct scheduled Welcome Calls with marketing leads
- Fielding incoming calls from potential patients from social media campaigns
- Create excitement about Look Lab, as well as treatments and promotions offered
- Receive incoming calls, transferring calls to appropriate personnel when necessary and taking detailed messages and relaying to appropriate staff when applicable
- Inventory tracking and management
- Sales to patients and payment processing
- Complete any necessary follow ups needed for patient scheduling
- Ability to work a flexible schedule (some evenings and weekends may be required)
- Registering new patients and updating existing patient accounts in a courteous and professional manner
- Respond to patient questions or requests and/or route calls appropriately
- Communicating with management, providers and patient concierge regarding patient scheduling or questions
- Basic understanding of computer systems and computerized scheduling systems
- Ability to multitask on multiple computer platforms
- Works as a part of a team with excellent communication skills
- Provides other scheduling functions
- Assisting with appropriate and miscellaneous projects as assigned
- Minimum Education Required: High School Graduate or Equivalent
- Minimum Experience Required: Two (2) years of previous experience working in medical spa, healthcare, or customer service
- In lieu of experience, a bachelor’s degree can be substituted
- Positive, upbeat attitude
- Demonstration of professionalism in all interactions
- Excellent interpersonal & written/verbal communication skills
- Experience in a multi-location/provider healthcare/medical spa setting is preferred
- Training Provided